Refund Policy

Can I return my order?

In accordance with UK law (Consumer Contracts Regulations 2013), you have 14 days after receiving your order to request a return.
To be eligible, the item must be unopened, unused, and in its original packaging. Items that are opened, used, or damaged cannot be refunded.

⚠️ Sale items and gift cards are not eligible for return.

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Return shipping costs

- Return shipping costs are the responsibility of the customer and are non-refundable.

- We strongly recommend using a tracked shipping method. Bronzé cannot be held responsible for lost return parcels without tracking.

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Damaged products or wrong items

If you receive a product that is damaged, defective, or different from what you ordered, please contact us within 14 days with a photo and your order number.
We will arrange a replacement or a full refund at no additional cost.

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Return process

To start a return, please contact us at: hello@bronzecosmetics.com.
Once your request is approved, returns must be sent to the following address:

Bronzé Cosmetics – Customer Returns
Unit 8, Hewitt Business Park, Winstanley Rd, Orrell, Wigan WN5 7XB, United Kingdom

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Refund timeline

Once we receive and inspect your return, we will notify you whether the refund has been approved.
If approved, you will be refunded on your original payment method within 10 business days.
Please note it may take additional time for your bank or card provider to process the refund.